Frequently Asked Questions

â–¶We offer international shipping through postal service (ocean freight) and EMS.

â–¶Shipping times varies on the shipment option selected. We offer 3 types of shiping methods: EMS (express), Standard Air Freight and Standard Ocean Freight.

â–¶EMS will takes an average of 5 business days until receival and up to 10 business days depending on holidays etc.

â–¶Standard Air Freight takes up to 30 business days until receival depending on holidays etc. Please note that there are no valid tracking numbers provided or shipping insurance for this option. Refunds and warranty may be void for this option due to its duration.

â–¶Standard Ocean Freight takes up to 4 months until receival depending on holidays, ocean freight congestions etc. Please note that there are no valid tracking numbers provided or shipping insurance for this option. Refunds and warranty may be void for this option due to its duration. Some orders may be cancelled depending on whether there are ocean freight services available at the time of the order.

â–¶All orders will be shipped within 2 business days (may be extended depnding on holidays) after payment has been received.

â–¶Customers are responsible for shipping fees for all returned products.

â–¶Customers can file returns within 7 days period after receiving the shipment.
▶All products that are in the same new condition will only be accepted.  All products that have signs of wear and tear will not be accepted.

â–¶Please allow up to 7 days to process returns and exchanges after received.

â–¶Warranty coverages are available for manufacture defects within 7 days of receiving the product.

â–¶Customers are liable to pay for any tax and duties imposed while receiving the product.

â–¶Customers can cancel orders as long as the product has not been shipped and are being processed in our warehouse.

â–¶Our hours of operation are Monday-Friday from 10:30AM to 5:30PM KST

â–¶For all inquries, please use the contact form here.

â–¶For inquiries in regards to becoming an reseller or distributor, please contact us here.